Support

We're Here to Help

Questions about a booking, a payment, or your account? Reach a real person — no ticket queues.

Call

Fastest option. 24/7 for emergencies.

(614) 401-0766

Email

We reply within one business day.

support@pikavolt.net

Chat

Tap the mascot bubble in the corner of the site or app.

Look for the bubble ↘

Hours

Monday – Friday: 8:00 AM – 5:00 PM
Emergencies: 24/7 — every day

Common Questions

Booking a service call

Pick a time on the booking page. A $150 service call fee applies, with 50% due as a deposit at booking and the balance after the work is done.

Payments & receipts

Payments are handled securely by Stripe. If you consented to auto-charge at booking, your saved card is charged for the final balance when the job is complete; otherwise we send a secure payment link. Receipts are emailed automatically.

Rescheduling or cancelling

Need to change an appointment? Call or email us. Deposits are fully refundable when you cancel at least 24 hours before your scheduled time.

Deleting Your Account

You can permanently delete your Pikavolt account and personal data at any time. This removes your profile, saved addresses, appointment history, and chat messages from our systems and cannot be undone.

In the mobile app

Open the Account tab.
Scroll to Danger Zone.
Tap Delete account and confirm.

On the website

Go to your account page.
Open the Delete account section.
Type DELETE to confirm.

Prefer we do it for you? Email support@pikavolt.net from your account email and we'll take care of it.